Privacy Policy

This Privacy Policy explains how Print Grafix (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit www.theprintgrafix.com, submit an enquiry or catalogue request, or otherwise contact us. By using our website and services, you agree to the practices described in this policy.

1. Who we are

Print Grafix is a supplier of offset printing consumables, machine spares, and pressroom supplies in India.

2. Scope of this policy

This policy applies to information collected through our website, quote/enquiry forms, catalogue requests, phone calls, WhatsApp messages, and emails related to our products and services. Our website is primarily an enquiry-based B2B platform; we do not operate online checkout, customer accounts, or online payment processing on this website.

3. Information we collect

Information you provide

  • Enquiry / quote details: name, company name, email address, phone number, product category, product, requirement details, machine model/quantity/city (if shared), and your message.
  • Catalogue request: email address and related request details so we can send the requested catalogue/brochure.
  • Communications: information you share when you call, email, or message us (including via WhatsApp).

Information collected automatically

  • Usage data: IP address, browser/device type, operating system, referring pages, pages viewed, approximate location (derived from IP), date/time, and interaction data.
  • Cookies and similar technologies: used for site functionality, analytics, and security (see Cookies & third-party services).
  • Security/anti-spam data: Google reCAPTCHA may collect information to verify that form submissions are made by a human.

4. How we use information

We use personal information to:

  • respond to enquiries, provide quotations, confirm product availability/compatibility, and support your requirements;
  • send the catalogue/brochure you request and follow up on related business enquiries;
  • arrange dispatch/delivery coordination when you place an order with us (outside this website’s checkout flow);
  • operate, maintain, and improve our website, content, and user experience;
  • monitor performance and understand how visitors use the website (analytics);
  • prevent spam, fraud, abuse, and security incidents;
  • comply with applicable laws, enforce our terms, and protect our rights, customers, and users.

We do not sell your personal information.

Where applicable, we process personal information based on one or more of the following: your consent (for example, when you submit a form or request a catalogue), our legitimate business interests (such as responding to enquiries, improving services, and securing our website), performance of steps you request before entering into a transaction, and compliance with legal obligations. We aim to handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), as it becomes applicable to our processing activities.

6. Cookies & third-party services

We and our service providers may use cookies, pixels, and similar technologies. Key third-party services used on this website may include:

  • Google Analytics (GA4): to understand website traffic and usage patterns.
  • Google reCAPTCHA: to protect forms from spam and automated abuse. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
  • Google Maps: embedded maps to show our location (Google may collect usage data when the map loads/interacts).
  • WhatsApp: clicking the WhatsApp button opens WhatsApp with a pre-filled message; WhatsApp/Meta processes that interaction under its own policies.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. How we share information

We may share information only as needed for legitimate business purposes, including with:

  • Service providers: website hosting, IT support, email delivery, analytics, and security providers who process data on our instructions.
  • Logistics/fulfilment partners: if required to coordinate dispatch or delivery for an order you place with us.
  • Professional advisers: legal, accounting, or compliance advisers where necessary.
  • Authorities: when required by law, regulation, court order, or to protect rights, safety, and security.

We do not share personal information with third parties for their independent marketing in exchange for payment.

8. International transfers

Some service providers (for example, analytics or security services) may process data on servers located outside India. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards consistent with applicable law and the provider’s contractual/security commitments.

9. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy — including responding to enquiries, maintaining business records, resolving disputes, and meeting legal/accounting requirements. Enquiry records are typically retained for up to 24 months unless a longer period is required for an ongoing business relationship or legal obligation.

10. Security

We use reasonable administrative, technical, and organisational measures to protect personal information. However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

11. Your rights & grievance

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or withdraw consent where processing is based on consent. You may also ask questions or raise concerns about how we handle your data.

Grievance / contact: Email info@theprintgrafix.com or call +91 73030 53033. We will respond within a reasonable time and in accordance with applicable law.

12. Children

Our website and services are intended for business/professional users. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

13. Changes & contact

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the latest revision. Material changes will be posted on this page.

For privacy questions, contact Print Grafix at info@theprintgrafix.com, 119 Sethia Industrial Park, Opp Lakozy Toyota, Near Golden Chariot Hotel, NH-8, Vasai (E), Maharashtra – 401208, India.

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